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How jos108 Handles Your Personal Information

When you open an account with us, you share personal and payment details — and this policy explains exactly what we collect, why we collect it, and how we keep it secure.

Account data protectionDANA, OVO, GoPay payment privacyCookie and device data policyYour access and deletion rights
jos108 How jos108 Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply several layers of protection to your account data — from encryption at the point of entry to access controls that limit which internal systems can read your records. Here is what that looks like in practice across the areas that matter most to you.

Encrypted Data Storage

Your account credentials and payment references are stored using encryption. Even if you link DANA or GoPay, only the transaction token is retained — not your wallet login.

Cookie Controls

We use cookies to keep your session active and to remember your lobby preferences. You can adjust cookie settings in your browser at any time; disabling them may affect how certain features load.

Data Retention Periods

Account data is kept for as long as your account is active and for any period required by applicable law. When the retention period ends, records are deleted or anonymised from our systems.

Your Rights Over Your Data

You can request to access, correct or delete the personal data we hold about you. Submit your request via Account Settings or contact our support team with your registered email address.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to report a data concern, our support team handles privacy requests directly. Reach out through any of the channels below and reference your registered account email so we can locate your record quickly.

Team online

Live Chat

Open the chat icon inside your account dashboard. Describe your privacy request clearly and our team will route it to the right person without delay.

Email Support

Send your request to our support address listed in the Contact section of your account. Include your registered email so we can verify your identity before responding.

Account Help Centre

Log in and navigate to Account Settings, then select Data and Privacy. You can submit a data access or deletion request directly from that page.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how jos108 handles personal data. If your question is not covered here, reach out through live chat or email and we will respond to your specific situation.

We collect your name, email address, date of birth and a password you create. If you verify a payment method like DANA or OVO, we also receive the confirmation token from that transaction.

We store only the transaction reference your e-wallet returns after a successful transfer. Your full wallet credentials and PIN are never transmitted to or held by us.

Yes. Log in, go to Account Settings, and select Data and Privacy to submit a data access request. Alternatively, contact support with your registered email and we will process it.

Submit a deletion request through Account Settings under Data and Privacy, or contact our support team directly. We will delete or anonymise your data after verifying your identity and completing any legally required retention period.

We share data only with payment processors — such as the rails behind DANA, OVO and GoPay — and fraud-prevention services where necessary to operate your account. We do not sell personal data for marketing purposes.

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage or block these in your browser settings; some features may behave differently if cookies are disabled.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.